ISO9000認(rèn)證：ISO9001:2008標(biāo)準(zhǔn)條款目錄

目錄

前言------------------------------------------- ------------------------------------------------------------III

ISO前言-------------------------------------------------------------------------------------------------IV

引言--------------------------------------------------------------------------------------------------------V

0.1 總則---------------------------------------------------------------------------------------------------V

0.2 過程方法---------------------------------------------------------------------------------------------V

0.3 與GB/T19004的關(guān)系-----------------------------------------------------------------------------VI

0.4 與其它管理體系標(biāo)準(zhǔn)兼容性----------------------------------------------------------------------VI

1   范圍-----------------------------------------------------------------------------------------------------1

1.1 總則-----------------------------------------------------------------------------------------------------1

1.2 應(yīng)用-----------------------------------------------------------------------------------------------------1

2  范性引用文件------------------------------------------------------------------------------------------1

3 術(shù)語和定義-----------------------------------------------------------------------------------------------1

4 質(zhì)量管理體系--------------------------------------------------------------------------------------------1

4.1 總要求---------------------------------------------------------------------------------------------------1

4.2 文件要求------------------------------------------------------------------------------------------------2

5 管理職責(zé)--------------------------------------------------------------------------------------------------3

5.1 管理承諾------------------------------------------------------------------------------------------------3

5.2 以顧客為關(guān)注焦點(diǎn)------------------------------------------------------------------------------------3

5.3 質(zhì)量方針------------------------------------------------------------------------------------------------3

5.4 策劃------------------------------------------------------------------------------------------------------4

5.5 職責(zé)、權(quán)限與溝通------------------------------------------------------------------------------------4

5.6 管理評審------------------------------------------------------------------------------------------------4

6 資源管理--------------------------------------------------------------------------------------------------5

6.1 資源提供-----------------------------------------------------------------------------------------------5

6.2 人力資源-----------------------------------------------------------------------------------------------5

6.3 基礎(chǔ)設(shè)施-----------------------------------------------------------------------------------------------5

6.4 工作環(huán)境------------------------------------------------------------------------------------------------5

7 產(chǎn)品實現(xiàn)-------------------------------------------------------------------------------------------------5

7.1 產(chǎn)品實現(xiàn)的策劃-------------------------------------------------------------------------------------5

7.2 與顧客有關(guān)的過程-----------------------------------------------------------------------------------6

7.3 設(shè)計和開發(fā)--------------------------------------------------------------------------------------------7

7.4 采購-----------------------------------------------------------------------------------------------------8

7.5 產(chǎn)品和服務(wù)提供--------------------------------------------------------------------------------------8

7.6 監(jiān)視和測量設(shè)備的控制----------------------------------------------------------------------------9

8 測量、分析和改進(jìn)------------------------------------------------------------------------------------10

8.1 總則----------------------------------------------------------------------------------------------------10

8.2 監(jiān)視和測量-------------------------------------------------------------------------------------------10

8.3 不合格品控制----------------------------------------------------------------------------------------11

8.4 數(shù)據(jù)分析----------------------------------------------------------------------------------------------11

8.5 改進(jìn)----------------------------------------------------------------------------------------------------11

附錄A（數(shù)據(jù)性附錄） GB/T19001-2008與GB/T24001-2004之間的對照-----------------13

附錄B（數(shù)據(jù)性附錄）GB/T19001-2000GB/T19001-2008之間的變化-----------------------18

參考文獻(xiàn)---------------------------------------------------------------------------------------------------26